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frequently asked questions
ORDER FAQS
TRADE FAQS
RETURN FAQS
ORDERS FAQ'S
What is the standard delivery time ?
Delivery time-frame can vary depending on the items you have ordered and/or the address specified for delivery.On average, Standard Pallet deliveries are delivered within approximately 3-5 working days from when an order is placed.Smaller deliveries that do not require a pallet service take on average, 3-5 working days from when an order is placed.We aim to dispatch all orders as quickly as possible but sometimes due to stock levels or other unforeseen reasons, delays can occur. Our website displays real time stock information for each product on our website along with future replenishment dates on items currently not in stock. To deliver your order to you as soon as possible, please ensure your items are in stock at the time of checkout. Once you have placed an order, you will receive a confirmation email with your order number and link to tracking. You will receive further emails once your order has been dispatched by our specialist warehouse team.
Can i get next day delivery ?
We offer a next day delivery service to UK mainland delivery addresses on all items currently held in stock at our distribution warehouse. Available delivery options will appear once you have calculated your delivery post code at the checkout stage. Orders must be fully completed, and all terms and conditions agreed to by no later than 12:00 pm. We will then aim to deliver your order the next working day. Please remember: We advise customers not to book tradesmen based on the estimated delivery dates.
My order arrived but i was not available ?
We always recommend you try to ensure someone is available at the property to accept delivery. Larger pallet couriers will contact you on the day to let you know a rough time for delivery, due to the size and cost, a signature is always required. If these deliveries are missed, they may require a re-delivery fee.If the courier has left you a calling card you may contact them directly to rearrange delivery for a more convenient time. If you have not received a calling card, we will be able to assist you in re-booking delivery. Please email us at info@bathandtile.co.uk or alternatively contact us via Live Chat or call us on 01324-645216 and a customer service member will be happy to help.
How long will it take to get my package ?
Our standard delivery is usually in 3-5 working days, special order items and pallet delivery's are between 3-5 working days
You can select next day delivery at checkout also, all orders must be processed before 12pm for next day delivery.
Can i collect an item from you ?
All orders can be collected from our showroom in Falkirk. Simply choose Collect from Store when prompted for your delivery choice in the checkout process. However, please be aware that our products are housed in an off-site warehouse, and so your product will not be able to collect on the same day you order.Once you have arranged to Collect From Store, we will contact you to let you know when your items arrive and are ready for collection, to save you from a wasted journey! Please be advised we have introduced a number of social distancing measures to ensure both our team and customers are kept safe.
Do you provide any warranty ?
The manufacturer guarantee found on a product is offered and honoured by the product's manufacturer. The guarantee offered will cover against any manufacturing defects found on the product when it is used in a normal domestic or commercial (only when stated commercial use) application.Serviceable parts are not part of a product's warranty. In addition, neglect or abuse of products will make null and void any warranty period. In bathroom products that are complemented by a finished surface e.g – chrome, gold or any others available the guarantee period will apply to the surface finish, this does not apply to any damage to surface caused by abuse. In the event of a fault developing please contact us, we will then advise what the manufacturer's procedures are.Manufacturers will ask for the following to have been adhered to:Product was fitted as per the manufacturer's fitting instructionsNo Modifications or misuse, neglect or mistreatmentYou will also require a proof of purchase.You may need to fill in a form within a limited period of time in order to register your guarantee.
How can i cancel or change my order ?
Please Contact us on 01324-645216 Our customer service staff will be happy to help you out with your enquiry.
An item is missing from my order
When you take receipt of your order, you are required to give your items a quick check to ensure there are no problems and that you are happy to receive the order. If you notice any missing items or other problems, please contact our customer services team immediately on 01324-645216
Do you offer free delivery ?
Free standard delivery is available to UK mainland addresses on all orders over £350 (exclusions apply), please visit our Delivery Page for more information
Can i leave my delivery with a neighbour ?
We can only deliver and accept signatures from the delivery address as per the order.Larger pallet couriers will contact you on the day to let you know a rough time for delivery, due to the size and cost, a signature is always required. Small parcel couriers may leave these with a neighbour if no one is home to accept delivery and leave an appropriate calling card if so.We always suggest someone is home to accept the delivery, as missing your delivery may result in a re-delivery fee being charged.
How much does delivery cost ?
Free standard delivery is available on all orders over £350 to UK mainland addressees (excl Apply). For more information on delivery costs, please visit our Delivery and Returns page.
STILL HAVE A QUESTIONS?
TRADE FAQS
How to be a trade customer?
Become a trade customer with Bath and Tile and enjoy fantastic savings on a wide range of Bathroom and Tile products.Bath and Tile is happy to consider all registered businesses from tradesmen, property developers, house builders, plumbers, bathroom fitters, showrooms for a trade account. If you are interested in setting up a trade account with us, please visit our trade section of the website or contact our trade team by sending an email to bathandtile@hotmail.com. Applications will be reviewed by our trade team.If you are accepted for a trade account you will be contacted by email with an unique login and password for the trade website where you can sign in and see our wholesale prices which are much lower than our RRP prices so that you can have an advantageous profit margin as a reseller.As a trade customer you will enjoy all the following benefits:competitive wholesale rates on the biggest range of bathroom and tiles;further discounts on bulk purchases;a dedicated account manager;exclusive access to our trade website;an extended warranty on bathroom and tile products.next working day delivery;support from Monday to Friday.
What are the Trade discounts?
There is a variety of trade disscounts available, on average the disscounts range fron 10% - 25% Off.The more you spend the more you save - plus no credit check required.
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how do i keep track of my orders?
Keep track of your order history with easy to use tools log into the trade dashboard to view your order history,
Trade account terms and conditions
Trade Account Terms & ConditionsYou must be a registered UK company or a listed sole trader. Trade orders can only be delivered to a UK address. Immediate payment (inc. VAT) must be made using a valid credit or debit card, Paypal account or bank transfer. If you would like to pay by bank transfer, please e-mail bathandtile@hotmail.com to arrange payment. Goods will only be dispatched once the transfer has cleared. Price subject to change until order confirmed. Please visit the full Terms & Conditions section of our website for more info. Terms and conditions are subject to change. ‘Up to 10% / 25% Discount’ refers to top discount band based on total customer spend and may not be the discount available to you upon smaller, initial orders.*Please note a Bath and Tile Trade account is not a credit account.
STILL HAVE A QUESTION?
RETURNS FAQS
How do i return an item?
It’s important to us that you’re happy with your Bath and Tile purchase. If you’re not totally satisfied you can return it within 30 days and we will give you a full refund by the same method as your original payment.We work very hard to ensure that your beautiful new bathroom reaches you in perfect condition, if for any reason you find any items damaged please complete the online Damaged Item Form or Contact Us immediately.
What is the return procedure?
Return Steps Authorize your return through the Bath and Tile website Wrap the item in the original packaging clearly marking your return number on a separate sheet. As part of the returns process you can download a return note. Do not mark your original packaging Send the item back to our depot Once our depot receives your return we will begin processing Your refund can take up to 10 working days from date of us receiving your order
Can i return an unwanted item?
Unwanted items can’t be returned after 30 days of receipt of goods.If you are returning an unwanted item it must not be damaged or marked.You will be required to arrange a courier to send your parcel back to us. We recommend using a recorded mail service for sending any parcels. Unwanted items returned to us are done so at your own expense
Returning faulty or damaged item
Damaged items can't be returned after 30 days of receipt of goods. We must be notified of any items that arrive damaged within 48hrs of receipt of goods. Choose one of the methods below You may be required to supply photographs of any damaged items. You can upload these as part of the returns process Do not begin the returns process until you have informed us of any damaged items
A few things to note
If you would like to return an item to us we will arrange for your credit card / PayPal account to be credited. You can authorise your return belowPlease make sure that the goods are returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession.We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging.When returning your item please make sure to include your order number and also the reason for the return
How can i contact you?
You can email the team at bathandtile@hotmail.com or use the Live Chat feature on our website. Alternatively, you can connect with our team by phone on 01324-645216 or fill in the contact us form on our website Please see the link for our contact details
How long does the returns process normally take?
Once goods are received back to us, returns normally take between 7 to 10 working days to process.
STILL HAVE A QUESTION?
If you needTo get in Touch...
Visit Our showroom
63 Easton Drive Shieldhill, Falkirk, FK12TA
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I Love My New Bathroom!
Great Website for bathroom shopping!
I've never experienced such outstanding customer service! Bath & Tile went above and beyond to ensure our bathroom was delivered in time for our fitting date.
Claire Hudson
England, York
A Great Online Shopping Experience!
Excellent delivery and bathroom products! I would Highly recommend Bath & Tile and will be using them again when i come round to doing my En-Suite.
